Fashion Constellate Cancellation & Return Policies

Cancellation Policies

Orders cancelled prior to shipment may incur a 10% cancellation fee.
If a shipping label has been printed, the order cannot be cancelled.
Orders that have already been shipped may be processed as a return only if the product is eligible.


Return Policies

Products eligible for returns will be noted within the listing as “Returnable: Yes”
Products noted within the listing as “Returnable: No” are not eligible for return.
All return requests are handled by Fashion Constellate. 


Domestic Return Policies
(Products shipped within the United States):

Buyer assumes all responsibility for return shipments. 


To Return a
Product:
The buyer must contact Fashion Constellate within 48 hours of Product receipt with a reason for return. 
The buyer will receive a Return Merchandise Authorization (“RMA”) when the Product is approved for a return. 
Returns without a RMA will not be accepted. 
The RMA must be written on the outside of the package that is being returned or included in the shipping label text.

Returns must be shipped back via USPS priority mail with tracking information at the customer’s expense. If a customer ships a return without tracking information Fashion Conservatory cannot provide Buyer support. 
Return shipment must be scanned by USPS within 3 days of RMA receipt. 
A tracking number must be provided to Fashion Constellate at time of return. 
Products valued at $300 or more must be insured for the full purchase price. 

The Seller will notify the Buyer when the Product has been received. If the return is received by the Seller in the same condition in which it was sent, a refund will be given to the Buyer within 5 business days of Seller receipt.

Refunds will be given for merchandise only, less a 15% restocking fee. Buyer is responsible for all shipping fees. 
Returns must be received in the same condition as they were originally sent. Any and all tags must be attached and accessories must be included.
If the returned Product has been used, dry cleaned, damaged, and/or has a new odor (perfume, cigarette, incense, etc), original seller tags are not attached, and/or the Product has been altered in any way, a refund will not be given. 

If a Buyer attempts to force a return by shipping a Product back without a RMA or by refusing delivery of a package:
     This is considered fraudulent behavior.
     No refund will be given. No Exceptions.
     If the buyer’s fraudulent behavior continues, they will be removed from Fashion Constellate.


International Return Policies
(Products shipped outside of the United States):

International purchases and shipments are not returnable.
If a Product is returned to the seller by customs or a mail carrier for any reason beyond the seller’s control:
The seller will contact the buyer upon receipt.
Within the initial contact message will be information on where to send a payment to reship the package.
The buyer will send the payment for renewed shipping within 7 days.
If the renewed shipping payment is not received within 7 days of initial contact, the product will be relisted for sale, no refund will be given and the original purchase price plus the original shipping cost will be forfeited by the buyer.
If a buyer attempts to force a return by refusing to pay customs charges:
     This is considered fraudulent behavior.
     No refund will be given. No exceptions.
     If the buyer’s fraudulent behavior continues, they will be removed from Fashion Constellate.


Non-Returnable Products

Any product listed as Returnable: No
International packages, packages shipped to a country outside of the United States, are not returnable.
Products with a listed condition of:  Deadstock, Fair, or Poor are not returnable.
Products older than 1960 are not returnable.

Products purchased on sale, discounted, purchased with a coupon or discount code, purchased through the Reserve Process, are not returnable. Any product marked down per customer request is not returnable.

The following products are not returnable for hygienic reasons:
This includes, but not limited to: shoes, socks, underwear, bras, hosiery, supporting or shaping undergarments (like jockstraps or girdles), lingerie, slips, camisoles, swimwear & hats.

The following products are not returnable due to packing and shipping risks:
Purses, accessories, neckties, bow ties, furs,
products with fur trim, feathers and products with feather trim. 

If the product has been changed in any way after receipt at the ship-to address it is not eligible for return. Changes can include, but are not limited to: Products that have been washed, dry cleaned, altered or damaged after sale or if the product has new odors, including but not limited to: perfume, incense, air freshener, dryer sheets, cigarettes, potpourri. 

If you ask a seller to delay shipping, the product will no longer be returnable.